FAQ

Here you can find answers for the most of the questions you may have

In case you do not receive notifications via SMS, please refer to the steps below in order to resolve this issue.

1. Check if the phone number is assigned to the notification type:
* Web troubleshooting steps:
1. Click on the respective device on the left sidebar;
2. Click on Notifications;
3. Click on the Share icon next to the respective notification toggle;
4. See if the desired phone number is assigned to this notification(the checkbox should be checked. If it's not, check it and Save the change);
5. If the phone number you want to receive the notifications to is not added as a contact, click on Add contact button and proceed.

*Mobile app troubleshooting steps:
1. Go to the Devices tab and tap on the respective device;
2. Tap on Notifications;
3. Tap on the Share icon next to the relevant toggle;
4. See if there's relevant phone number in the Linked tab;
5. If not, tap on the Not linked tab and tap on the respective phone number there;
6. In case the respective phone number is absent in either of taps or there are no contacts at all, go to the Account tab;
7. There, tap on Contacts tab and click on Plus icon, Create a contact with the phone number you want to receive SMS notifications to and go back to step 1 of these instructions.
NOTE: In order to receive notifications to your/somebody else's phone number, you need to create it as a contact and assign it to the relevant notification toggle.

2. Check if the phone number is assigned to the notification type:
*Web troubleshooting steps:
1. Check if the phone number is correct;
2. Click on your email address in the top right corner;
3. Click on Contacts;
4. See if the Phone number has any typos;
5. If needed, click on the crayon icon to Edit the number and change it to the correct one.
*Mobile app troubleshooting steps:
1. Tap on the Account tab;
2. Tap on Contacts;
3. Check the phone number for typos;
4. If needed, tap on the respective contact and Update the number.

Still have an issue receiving SMS notifications? Please contact our support team for further assistance, confirming that you have performed all the troubleshooting steps in this article.

In case you don't receive the notifications via email, please refer to the steps below in order to resolve the issue.
1. Check if the email address is assigned to the notification type:
*Web troubleshooting steps:
1. Click on the respective device on the left sidebar;
2. Click on Notifications;
3. Click on the Share icon next to the respective notification toggle;
4. See if the desired email address is assigned to this notification(the checkbox should be checked. If it's not, check it and save the change);
5. If the email address you want to receive the notifications to is not added as a contact, click on Add contact button and proceed with contact creation.

*Mobile app troubleshooting steps:
1. Go to the Devices tab and tap on the respective device;
2. Tap on Notifications; 3. Tap on the Share icon next to the relevant toggle;
4. See if there's relevant email address is the Linked tab;
5. If not, tap on the Not linked tab and tap on the respective email address;
6. In case the respective email address is absent in either of taps or there are no contacts at all, go to the Account tab;
7. There, tap on Contacts and click on Plus icon. Create a contact with the email address you want to receive email notifications. Go back to step i of these instructions and follow the steps again.
NOTE: In order to receive notifications to your/somebody else's email address, you need to create it as a contact and assign it to the relevant notification toggle.

2. Check if the notification email landed in the Spam/Junk folder:
1. Go to your mailbox, check all the folders, especially the Spam/Junk folder.

3. Check if the email address is spelled correctly:
*Web troubleshooting steps:
1. Click on your email address in the top right corner;
2. Click on Contacts;
3. See if the Email address has any typos;
4. If needed, click on the crayon icon to Edit the email address and correct the spelling.

* Mobile app troubleshooting steps:
1. Tap on the Account tab;
2. Tap on Contacts;
3. Check the email address that was added as contact for typos;
4. If needed, tap on the respective contact and Update the email address.

Still no emails? Please contact our support team for further assistance, confirming that you have performed all the troubleshooting steps in this article.